Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at shop@vauliys.com. Please note that returns will need to be sent to the following address: 782 Glenferrie Road, Parcel Collect 10238 26358, Hawthorn Victoria 3122, Australia

If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact us for any return question at store@vauliys.com

Digital goods
All sales for digital goods are final and aren't available for a refund.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.